This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
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The main purpose is to identify our customers to enable us to deliver to you the goods or services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.
In addition, so long as you freely give us your consent, we will send you by post/email/text, newsletters and information concerning our products and activities including special offers and details of new products.
If the law requires us to, we may need to collect and process your data. For example we can pass details of people involved in illegal activity to law enforcement.
[accordion-item title=”What personal data is collected”]
We collect personal information if you place an order or open an account on our website or communicate with us via email or social media. Personal information we collect may include:
- Your name
- Billing & delivery addresses
- Telephone numbers
- Email address
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We will use your data to fulfil orders, returns and answer any queries you may have.
If you have given consent we will use your personal data to contact you with offers, news and other marketing material related to our business and products.
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We share your personal data with trusted third parties as part of running our business.
Examples of the kind of third parties we work with are:
- IT companies who support our website and other business systems.
- Operational companies such as delivery couriers such as Parcelforce and payment processors such as PayPal and SagePay.
- Companies who help us manage our electronic communications with you.
- Data analysis companies such as Google to help improve our online presence.
We do not give anyone else access to personal data unless we are required to by law.
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Our entire website uses SSL technology (the padlock icon on your browser) to ensure a secure connection between your bowser and our website.
Payment transactions and made on payment processing company secure sites. We never see or store and payment card numbers.
Any printed documents that hold personal information are stored in locked furniture. When documents are no longer required they are disposed of via a cross cut shredder.
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We need to keep customer details for at least 6 full tax years under the UK tax laws.
After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.
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You have the right to:
- Ask us in writing for details of the personal data that we hold on you.
- Require us to rectify any errors
- Have your personal data deleted if there is no reason for its continued storage and processing
To ask for your information or any changes, please contact us by email at firstname.lastname@example.org. We may require proof of identity before we can action any request.
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[accordion-item title=”How to make a complaint”]
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.